Skills & Competencies for Enrollment & Billing Supervisor

Enrollment & Billing Supervisor job profile

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JOB SUMMARY for Enrollment & Billing Supervisor

Oversees staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Supervisor

Ensures that information is processed accurately and appropriately. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Supervisor SALARY RANGE

BASE 50%
$74,268
TOTAL 50%
$78,134
Job Level
M00
Job Code
HC07000587
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Enrollment & Billing Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Supervisor

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Defines the key terminologies and components of an insurance policy.
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Level 2 Behaviors
(Light Experience)
Enters new information about insurance premiums and payments to update insurance policy records.
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Level 3 Behaviors
(Moderate Experience)
Examines insurance applications and letters from clients to determine necessary policy changes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing claims handling process to identify fraud and opportunities for optimization of outcomes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of AI and automation technologies to streamline insurance operations.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -2
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Cites the key essentials in maintaining a good document management system.
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Level 2 Behaviors
(Light Experience)
Assists in filing, printing, and scanning electronic records to support document management.
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Level 3 Behaviors
(Moderate Experience)
Executes record retention policies in managing and organizing documents on the file management system.
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Level 4 Behaviors
(Extensive Experience)
Directs document management processes by guiding document storage for easy access to information.
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Level 5 Behaviors
(Mastery)
Articulates technology into document management initiatives to ensure information is well organized and shared.
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2 Job Family Competencies – Billing
Proficiency Level -2
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Describes how to document necessary information for billing purposes.
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Level 2 Behaviors
(Light Experience)
Collects customer payments and resolves customer billing issues.
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Level 3 Behaviors
(Moderate Experience)
Audits monthly revenue numbers to ensure correct billing and implement the appropriate resolution.
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Level 4 Behaviors
(Extensive Experience)
Determines the most complex billing errors and leads groups in solution implementation.
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Level 5 Behaviors
(Mastery)
Approves the design and implementation of proprietary systems for recurring billing processes.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Enrollment & Billing Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

Summary of Enrollment & Billing Supervisor skills and competencies

There are 7 hard skills for Enrollment & Billing Supervisor, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Supervisor, Document Management, Billing.
9 soft skills for Enrollment & Billing Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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